{"id":29848,"date":"2025-10-05T21:38:34","date_gmt":"2025-10-05T19:38:34","guid":{"rendered":"https:\/\/ecoreichholz.com\/?page_id=29848"},"modified":"2026-07-31T19:52:12","modified_gmt":"2026-07-31T17:52:12","slug":"ruckgabe-und-erstattungsrichtlinie","status":"publish","type":"page","link":"https:\/\/ecoreichholz.com\/fr\/ruckgabe-und-erstattungsrichtlinie\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Cette page pr\u00e9sente de mani\u00e8re claire nos conditions de retour et de remboursement. Vous trouverez \u00e9galement ici les informations l\u00e9gales compl\u00e8tes relatives au droit de r\u00e9tractation <a href=\"\/fr\/widerrufsbelehrung\/\">ici<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u00e9lai de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez passer votre commande dans un d\u00e9lai de <strong>14 jours<\/strong> retourner la marchandise d\u00e8s r\u00e9ception, sans avoir \u00e0 justifier de la raison.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Comment fonctionne la proc\u00e9dure de retour ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nos produits (bois de chauffage, granul\u00e9s, briquettes, charbon) \u00e9tant livr\u00e9s en vrac, sur des palettes ou dans des big bags, ils ne peuvent, de par leur nature, pas \u00eatre renvoy\u00e9s par la poste. Veuillez nous faire part de votre demande de retour par \u00e9crit (un e-mail suffit) ; nous conviendrons alors d'un enl\u00e8vement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact pour les retours :<br>E-mail : kontakt@ecoreichholz.com<br>T\u00e9l\u00e9phone : +49 1521 0533969<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Frais de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En tant que client, les frais directs li\u00e9s au retour ou \u00e0 l'enl\u00e8vement sont \u00e0 votre charge. Cela s'explique par la nature de la marchandise, qui ne peut pas \u00eatre renvoy\u00e9e par la poste ordinaire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tat de la marchandise<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une perte de valeur de la marchandise n'est pas pr\u00e9judiciable dans la mesure o\u00f9 elle r\u00e9sulte d'un contr\u00f4le de sa nature, de ses caract\u00e9ristiques et de son fonctionnement. Si la marchandise a d\u00e9j\u00e0 \u00e9t\u00e9 d\u00e9ball\u00e9e, vers\u00e9e ou m\u00e9lang\u00e9e \u00e0 des stocks existants, cela peut donner lieu \u00e0 une demande d'indemnisation que nous d\u00e9duirons du remboursement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remboursement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e8s r\u00e9ception de votre d\u00e9claration de r\u00e9tractation, nous vous rembourserons le montant vers\u00e9, y compris les frais de livraison standard, dans un d\u00e9lai maximal de 14 jours. Le remboursement s'effectuera via le m\u00eame moyen de paiement que celui que vous avez utilis\u00e9 lors de la commande (carte bancaire ou virement bancaire). Cela n'entra\u00eenera aucun frais suppl\u00e9mentaire pour vous.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exceptions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour notre gamme habituelle (bois de chauffage, granul\u00e9s, briquettes, charbon, accessoires en conditionnements standard), aucune exception n'est pr\u00e9vue au droit de retour. Celui-ci s'applique sans restriction dans le cadre du d\u00e9lai de 14 jours.<\/p>","protected":false},"excerpt":{"rendered":"<p>Diese Seite fasst unsere R\u00fcckgabe- und Erstattungsbedingungen \u00fcbersichtlich zusammen. Die vollst\u00e4ndige rechtliche Widerrufsbelehrung finden Sie zus\u00e4tzlich hier. R\u00fcckgabefrist Sie k\u00f6nnen<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29848","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien - Ecoreichholz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ecoreichholz.com\/fr\/ruckgabe-und-erstattungsrichtlinie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien - Ecoreichholz\" \/>\n<meta property=\"og:description\" content=\"Diese Seite fasst unsere R\u00fcckgabe- und Erstattungsbedingungen \u00fcbersichtlich zusammen. 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