{"id":29848,"date":"2025-10-05T21:38:34","date_gmt":"2025-10-05T19:38:34","guid":{"rendered":"https:\/\/ecoreichholz.com\/?page_id=29848"},"modified":"2025-10-25T12:38:03","modified_gmt":"2025-10-25T10:38:03","slug":"ruckgabe-und-erstattungsrichtlinie","status":"publish","type":"page","link":"https:\/\/ecoreichholz.com\/fr\/ruckgabe-und-erstattungsrichtlinie\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<h3 class=\"wp-block-heading\">1. droit de r\u00e9tractation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment aux lois en vigueur sur la protection des consommateurs (\u00a7\u00a7 312g, 355 du Code civil allemand), vous avez le droit d'annuler votre commande dans les 30 jours suivant la r\u00e9ception de la marchandise sans avoir \u00e0 vous justifier.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. conditions de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exigences :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les articles doivent \u00eatre inutilis\u00e9s, dans leur \u00e9tat d'origine et dans leur emballage d'origine.<\/li>\n\n\n\n<li>Retour uniquement avec tous les documents et accessoires<\/li>\n\n\n\n<li>pr\u00e9sentation de la preuve d'achat ou de la confirmation de commande requise<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exclusions :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produits sur mesure ou personnalis\u00e9s<\/li>\n\n\n\n<li>Articles d'hygi\u00e8ne (si l'emballage d'origine a \u00e9t\u00e9 ouvert)<\/li>\n\n\n\n<li>les denr\u00e9es p\u00e9rissables<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. proc\u00e9dure de restitution<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact :<\/strong><br>\ud83d\udce7 E-mail :\u00a0<strong>kontakt@ecoreichholz.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c9tiquette de retour :<br><\/strong>Nous vous enverrons par e-mail une \u00e9tiquette de retour gratuite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exp\u00e9dition :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Emballez l'article de mani\u00e8re s\u00fbre pour le transport.<\/li>\n\n\n\n<li>Utilisez l'\u00e9tiquette de retour fournie.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4) Remboursement<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9lai<\/strong>Dans un d\u00e9lai de 10 jours \u00e0 compter de la r\u00e9ception et de l'inspection du produit retourn\u00e9.<\/li>\n\n\n\n<li><strong>Proc\u00e9dure<\/strong>: Le remboursement sera effectu\u00e9 via le mode de paiement initial (sauf accord contraire).<\/li>\n\n\n\n<li><strong>Co\u00fbts<\/strong>: Il n'y a pas de frais de retour.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5) R\u00e9glementations sp\u00e9ciales<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En cas de marchandise d\u00e9fectueuse :<br>D\u00e9claration imm\u00e9diate avec preuve photo ou vid\u00e9o \u2192 remplacement gratuit ou remboursement int\u00e9gral<\/li>\n\n\n\n<li><strong>Pour les grands appareils :<\/strong><br>D\u00e9sinstallation professionnelle requise par le client (\u00e9ventuellement payante)<br>Pr\u00e9paration du transport selon les instructions du fabricant<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. informations importantes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pas d'\u00e9change direct : veuillez passer une nouvelle commande.<\/li>\n\n\n\n<li>Les frais d'installation ne sont pas remboursables.<\/li>\n\n\n\n<li>En cas de retour de l'article, il est fortement recommand\u00e9 de suivre l'exp\u00e9dition afin d'\u00e9viter tout dommage pendant le transport.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>1. droit de r\u00e9tractation Conform\u00e9ment aux lois en vigueur sur la protection des consommateurs (\u00a7\u00a7 312g, 355 BGB), vous avez le droit de r\u00e9silier votre commande dans un d\u00e9lai de 30 jours.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29848","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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Widerrufsrecht Gem\u00e4\u00df den geltenden Verbraucherschutzgesetzen (\u00a7\u00a7 312g, 355 BGB) haben Sie das Recht, Ihre Bestellung innerhalb von 30 Tagen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ecoreichholz.com\/fr\/ruckgabe-und-erstattungsrichtlinie\/\" \/>\n<meta property=\"og:site_name\" content=\"Ecoreichholz\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-25T10:38:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ecoreichholz.com\/ruckgabe-und-erstattungsrichtlinie\/\",\"url\":\"https:\/\/ecoreichholz.com\/ruckgabe-und-erstattungsrichtlinie\/\",\"name\":\"R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien - Ecoreichholz\",\"isPartOf\":{\"@id\":\"https:\/\/ecoreichholz.com\/#website\"},\"datePublished\":\"2025-10-05T19:38:34+00:00\",\"dateModified\":\"2025-10-25T10:38:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ecoreichholz.com\/ruckgabe-und-erstattungsrichtlinie\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ecoreichholz.com\/ruckgabe-und-erstattungsrichtlinie\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ecoreichholz.com\/ruckgabe-und-erstattungsrichtlinie\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/ecoreichholz.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ecoreichholz.com\/#website\",\"url\":\"https:\/\/ecoreichholz.com\/\",\"name\":\"Ecoreichholz\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/ecoreichholz.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ecoreichholz.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ecoreichholz.com\/#organization\",\"name\":\"Ecoreichholz\",\"url\":\"https:\/\/ecoreichholz.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/ecoreichholz.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ecoreichholz.com\/wp-content\/uploads\/2025\/01\/cropped-echoreichholz__3___1_-removebg-preview.png\",\"contentUrl\":\"https:\/\/ecoreichholz.com\/wp-content\/uploads\/2025\/01\/cropped-echoreichholz__3___1_-removebg-preview.png\",\"width\":1220,\"height\":204,\"caption\":\"Ecoreichholz\"},\"image\":{\"@id\":\"https:\/\/ecoreichholz.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retour et de remboursement - Ecoreichholz","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ecoreichholz.com\/fr\/ruckgabe-und-erstattungsrichtlinie\/","og_locale":"fr_FR","og_type":"article","og_title":"R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien - Ecoreichholz","og_description":"1. 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